Shipping policy

We work with trusted carriers to ensure fast, safe delivery of your order. Shipping times, methods, and processing may vary by manufacturer.

  • Orders typically require up to 24–48 business hours for processing before shipping.
  • Shipping times depend on product availability, carrier, and delivery location.
  • Tracking information will be emailed once your order has shipped.
  • Delays may occur due to carrier issues, weather, or other external factors beyond our control.
  • If your order arrives damaged or with missing items, please contact us within 7 days so we can help resolve the issue.
  • Shipping and transit times vary by brand and are outlined below.
  • For all products on this store, Ergo Essentials (by Evergreen Collective Online) is not liable for any damage, delay, or loss that occurs during shipping.

For the most accurate delivery times, please refer to the brand associated with your product below:

Eurotech

Shipping Times: Standard products typically ship within 7 business days. Fabrix Express chairs usually ship within 3 business days.

Shipping Warehouses: Orders ship from the closest warehouse based on your location:

  • East Coast: 1811 Cabin Branch Drive, Suite 100, Hyattsville, MD 20785
  • West Coast: 14519 Innovation Dr, Suite A, Riverside, CA 92518

Shipping Method: FedEx Ground. Shipping times may vary depending on your location and carrier conditions.

ergoCentric

Quick Ship: Some products may qualify for ‘Quick Ship’. Orders are processed within 24–48 hours and shipped from the St. Louis facility via UPS Ground. Delivery typically takes 1–5 business days within the contiguous U.S.

Standard Orders: Most products follow a lead time of up to 10 business days. Larger orders may take additional time and will be assessed by your Sales or Customer Service Manager.

Shipping Claims: All shipments are packed according to carrier standards. Customers are responsible for checking packages at delivery and reporting visible damage or shortages to the carrier within 5 days.

Storage & Redelivery: If the customer cannot accept delivery when the order is ready, we reserve the right to move the order to storage and invoice at that time. Redelivery costs will apply if the original delivery attempt was made according to the order.

Miscellaneous: Product measurements may have slight variations. Minor irregularities in materials, texture, or color may occur. Technical changes in design may be made without notice.

Evoluent

Domestic Shipping: Ships via FedEx Ground (1–7 business days from San Francisco area). Shipping costs are shown during checkout based on address.

Express Shipping: FedEx Express is available with pricing shown during checkout.

Shipping Cutoff: Orders placed before 11 AM Pacific Time usually ship the same day. Orders placed after 11 AM typically ship the next business day.

Adapt Global

Shipping: Free shipping on all Adapt Global products.

Processing: Orders are typically processed within 1–2 business days after purchase.

Lead Time: Standard shipping lead time is 5–7 business days.

Bambach

Shipping: Free shipping on all Bambach products.

Processing: Orders are typically processed within 1–2 business days after purchase.

Lead Time: Orders will typically ship within 1–2 business days after your purchase is completed. Shipping times vary depending on your location. Most orders ship via FedEx Ground and typically arrive within 1–5 business days after leaving our warehouse.

Tracking Your Order

After your order is processed and shipped, you’ll receive an email with your tracking details, including the shipping company and tracking number. You can use this to monitor delivery progress either through the carrier's website or our Track Your Order page.

Contact & Support

Customer Support Hours: Mon – Fri, 8:30 AM – 5:30 PM EST

Office Address: 8 The Green, Suite A, Dover, Delaware 19901, United States

Email: service@ergoessentials.co

Phone: (303) 879-5355